I Learned More at McDonald's Than at College

2,976,675 Views
Aug 1, 2016

Can working at McDonald's better prepare a young adult for life than attending college? For Haverford undergraduate Olivia Legaspi, college taught her that her feelings are more important than anything; but working at McDonald's she learned that serving others comes first. Which of those lessons is more important? Olivia Legaspi explains.

The business world has no “safe spaces” for workers. The customer and the product matter more than the employee’s feelings.  

  • Competing for customers and making them happy is the basis of trade and exchange in a market system. The employee’s feelings come second.View Source
  • Employees must realize that serving customers is more important than their own personal feelingsView Source
  • Related reading: Privilege: Harvard and the Education of the Ruling Class – Ross DouthatView Source
  • Related reading: The Price of Privilege – Madeline LevineView Source

The right to safety on college campuses has come to mean the “right to always feel comfortable.”

  • Popular academic theories encourage students to be on the lookout for "micro-aggressions”: statements that might be deemed racially insensitive, classist, sexist, or otherwise offensiveView Source
  • The majority of both public and private universities impose politically correct speech codes on their students, and the number will likely increase.View Source
  • Being “protected” from “offensive” speech prevents the development of character and personal growth.View Source
  • Related reading: Unlearning Liberty – Greg LukianoffView Source
  • Related reading: Privilege: Harvard and the Education of the Ruling Class – Ross DouthatView Source

Embracing the notion of “privilege”—putting oneself first—does not develop character or lead to personal growth. Putting others first does. 

  • As Haverford College student Olivia Legaspi argues, embracing privilege—putting oneself first—is a selfish attitude that “does not develop character or lead to personal growth. Putting others first does.”View Source
  • Related reading: Privilege: Harvard and the Education of the Ruling Class – Ross DouthatView Source
  • Related reading: The Price of Privilege – Madeline LevineView Source

College campuses are friendly to freedom of speech, but only as long as it’s left-wing speech.

  • Popular academic theories encourage students to be on the lookout for "micro-aggressions”: statements that might be deemed racially insensitive, classist, sexist, or otherwise offensive.View Source
  • The majority of both public and private universities impose politically correct speech codes on their students, and the number will likely increase.View Source
  • Being “protected” from “offensive” speech prevents the development of character and personal growth.View Source
  • Related reading: Unlearning Liberty – Greg LukianoffView Source
  • Related reading: Freedom from Speech – Greg LukianoffView Source

The campus culture of “safe spaces” and “trigger warnings” has helped turn college into a pre-school for adults.

  • Popular academic theories encourage students to be on the lookout for "micro-aggressions”: statements that might be deemed racially insensitive, classist, sexist, or otherwise offensive.View Source
  • The majority of both public and private universities impose politically correct speech codes on their students, and the number will likely increase.View Source
  • Being “protected” from “offensive” speech prevents the development of character and personal growth.View Source
  • Related reading: Freedom from Speech – Greg LukianoffView Source
  • Related reading: The Closing of the American Mind – Allan BloomView Source

The real world doesn’t offer “trigger warnings.” The colleges “protecting” students from reality are just hurting them in the long-run.

  • More and more colleges encourage students to speak up when they feel uncomfortable and place their own interests above others’. Outside the college bubble, particularly in the workplace, this type of narcissistic outlook is not tolerated. To be successful, employees must realize that serving customers is more important than their own personal feelings.View Source
  • Those who plan to join the workforce must face the real world rather than the coddling world of higher education.View Source
  • Related reading: Freedom from Speech – Greg LukianoffView Source
  • Related reading: Privilege: Harvard and the Education of the Ruling Class – Ross DouthatView Source

The First Amendment and free speech are now considered the enemy on college campuses.

  • Popular academic theories encourage students to be on the lookout for "micro-aggressions”: statements that might be deemed racially insensitive, classist, sexist, or otherwise offensive.View Source
  • The majority of both public and private universities impose politically correct speech codes on their students, and the number will likely increase.View Source
  • Being “protected” from “offensive” speech prevents the development of character and personal growth.View Source
  • The repression of free speech is ultimately a threat to both pluralism and democracy.View Source
  • Related reading: Unlearning Liberty – Greg LukianoffView Source
  • Related reading: Freedom from Speech – Greg LukianoffView Source

Colleges used to exist to prepare students for the real world. Colleges now exist to “protect” students from reality.

  • More and more colleges encourage students to speak up when they feel uncomfortable and place their own interests above others’. Outside the college bubble, particularly in the workplace, this type of narcissistic outlook is not tolerated. To be successful, employees must realize that serving customers is more important than their own personal feelings.View Source
  • Those who plan to join the workforce must face the real world rather than the coddling world of higher education.View Source
  • Related reading: Unlearning Liberty – Greg LukianoffView Source
  • Related reading: The Closing of the American Mind – Allan BloomView Source

There are no “safe spaces” in the real world. Universities that try to “protect” students from reality are only hurting them. 

  • More and more colleges encourage students to speak up when they feel uncomfortable and place their own interests above others’. Outside the college bubble, particularly in the workplace, this type of narcissistic outlook is not tolerated. To be successful, employees must realize that serving customers is more important than their own personal feelings.View Source
  • Those who plan to join the workforce must face the real world rather than the coddling world of higher education.View Source
  • Related reading: Unlearning Liberty – Greg LukianoffView Source
  • Related reading: The Price of Privilege – Madeline LevineView Source

To make students feel “safe,” universities give students freedom from speech so they don’t have to hear opinions they disagree with.

  • Freedom of speech is most threatened on university campuses, precisely where it should be championed most.View Source
  • The right to safety on our campuses has come to mean the "right to always feel comfortable." Being “protected” from “offensive” speech prevents the development of character and personal growth.View Source
  • The repression of free speech is ultimately a threat to both pluralism and democracy.View Source
  • Related reading: Unlearning Liberty – Greg LukianoffView Source
  • Related reading: Freedom from Speech – Greg LukianoffView Source

Here’s what I was told during my freshman orientation at Haverford College:

Ask for help when you need it.
Speak up when you feel uncomfortable.
Place your own well being above all other concerns.

In short, the school was ready to protect me from any personal slights or hurt feelings I might suffer. What counted as a personal slight or similar offense was up to me to define.

This surprised me.

It surprised me because at McDonald’s, where I worked before I started school, acting in this way would have probably cost me my job, a job I needed in order to go to college. 

The most important thing at McDonald’s was not how I felt but how my customers felt. It was my job and the job of everyone working there to make others – namely, the customers – happy.

I worked at the front counter. That meant that if there was a problem with an order, I had to deal with it.  

The issues weren’t complicated. It was usually something like a missing piece of cheese from a McDouble, or whipped cream on a milkshake when they hadn’t wanted any. Whatever it was, I had to listen patiently and mentally take notes so that I could report the relevant details to someone who could actually correct the problem.

Oddly enough, customers were not interested in carefully crafting their complaints in such a way as to spare my feelings. They were in a rush to get back to work, or they were dealing with their screaming kids, or they had calculated the cost of their meal down to the cent out of necessity and could not afford a mistake.

And they had a right to have their meal served the way they ordered it. If a mistake was made, we fixed it as quickly as possible and didn’t talk back. Even if I believed the customer had misunderstood some aspect of their order and was actually the one at fault, I was instructed to give the person the benefit of the doubt. Their feelings mattered more than mine.

At McDonald’s there was no “trigger warning” for when a customer was about to start yelling, no safe spaces to go to when the restaurant would get so busy that I barely had time to breathe between orders. When a group of men in the drive-thru would whistle and catcall me as they pulled away, there was no university administrator for me to run to for soothing and reassurance.

And from these experiences – the good, the bad, and the flat out ugly, I grew. Or, to use a word one doesn’t see much anymore, I matured.

I learned to take care of myself in ways that didn’t inconvenience anyone… Or draw unnecessary attention to myself… Or let my personal problems interfere with the work that had to be done.

In short, I had a job to do and people counted on me to do it.

Had I complained to my McDonald’s manager that I became anxious when the restaurant was crowded or that hearing complaints from customers made me nervous, he would have politely handed me my paycheck and shown me the door. I would have gone home and been unable to pay the student contribution from summer work that is built into my financial aid package.

So, I’m grateful to have worked at McDonald’s. It taught me how to better handle my anxiety; how to work with others in pursuit of a common goal.  It strengthened my character, my work ethic, and my sense of my own resilience.

These are lessons that cannot be learned in the “safe spaces” of the Haverford campus.

Here’s one more thing I learned: putting oneself first is the essence of privilege. But putting oneself first does not develop character or lead to personal growth. Putting others first does. McDonald’s is a far better teacher of that lesson than college.

I’m Olivia Ligaspi of Haverford College for Prager University.

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